Delete Your Brixo Account
Last updated: May 20, 2026
This page explains how users of the Brixo mobile apps — including the Brixo Customer App and Brixo Vendor App — can request deletion of their account and associated personal data.
How to request account deletion
Follow these steps to delete your Brixo account:
- Send an email to brixoteck@gmail.com with the subject line: Account Deletion Request - Brixo.
-
In the email, include:
- Your registered mobile phone number
- Which app you use (Customer App or Vendor App)
- Your registered name (as shown in the app)
- A brief reason for deletion (optional)
- We will verify your identity by confirming your registered phone number (via reply email or OTP to your registered number).
- Once verified, we will process your deletion request within 7 business days and send you a confirmation email when complete.
- After deletion, you will be signed out of the app and will not be able to log in with the same account. To use Brixo again, you must register a new account.
What data is deleted
When your account deletion request is approved, we delete the following personal data:
| Data type | Customer App | Vendor App |
|---|---|---|
| Name, phone number, email | Deleted | Deleted |
| Password and login credentials | Deleted | Deleted |
| Business type (customer profile) | Deleted | — |
| Shop and business profile details | — | Deleted |
| KYC and verification documents (GST, PAN, FSSAI, etc.) | — | Deleted |
| Bank and UPI settlement details | — | Deleted |
| Shop location coordinates | — | Deleted |
| Active authentication tokens | Deleted | Deleted |
What data is kept
Some information may be retained after account deletion where we are required to do so by law or for legitimate business purposes:
| Data type | Reason kept | Retention period |
|---|---|---|
| Order and transaction records (order number, items, amounts, dates, status) | Tax, accounting, fraud prevention, and legal compliance | Up to 7 years from the date of the transaction, or longer if required by applicable law |
| Support and deletion request correspondence | Proof of request handling and dispute resolution | Up to 3 years after the request is completed |
| Server and security logs (IP address, access times) | Security monitoring and abuse prevention | Up to 90 days, then automatically deleted or anonymised |
Retained order records are disassociated from your personal profile where possible. Identifiers such as your name and phone number are removed or replaced so the records cannot be used to identify you for marketing or account access purposes.
Partial deletion
Brixo does not currently offer partial deletion of specific data fields while keeping your account active. If you want certain personal data removed, you must request full account deletion using the steps above.
Questions
For questions about account deletion or our privacy practices, contact us at brixoteck@gmail.com or review our Privacy Policy.